Manager of Individual Giving

Job Title:      Manager of Individual Giving                                                                       
Reports to:    Associate Director of Individual Giving
Status:          Exempt, Full Time, Regular       
Works With:  Development Department
                      Marketing and Communications Department and Learning Department
 
Job Summary: The Manager of Individual Giving is a highly organized, action-oriented arts administrator who is eager to enhance their relationship-building skills as an integral part of a dynamic and effective fundraising team. This position works closely with and reports to the Associate Director of Individual Giving and will be responsible for achieving the revenue goals of the Annual Fund and Aria Donor Campaigns through well-organized direct mail campaigns, as well as by providing excellent personal cultivation and stewardship.
 
Accomplish the objectives of Lyric Opera of Kansas City and the Development Department:

• Advocate for the Company’s mission to make Lyric Opera of Kansas City indispensable to the public through transformational opera experiences and broad service which captures the hearts and minds of our communities.
• Strive to create a culture that emphasizes quality, continuous improvement, and high performance.
• Adhere to the Ethics and Principles of the Association of Fundraising Professionals in all development activities.
• Adhere to all tax guidelines for 501(c)3 organizations in all development activities.
• Understand the objectives of the development department and possess the ability to clearly communicate these objectives.
• Create and foster an environment that encourages donors to participate with the Company through donations, volunteering, auxiliary support, or in-kind services.
• Maintain confidentiality of donors.
• Maintain and present a positive attitude with the public, donors, and staff.

 
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Annual Fund ($1-999) and Aria Donor Campaigns ($1,000 - $2,999)

• Will work in collaboration with the Associate Director of Individual Giving to devise strategy to achieve yearly Annual Fund revenue goals.
• Manage budget items related to the Annual Fund donor campaign.
• Research, identify and prioritize prospective annual fund donors.
• Provide ongoing stewardship to Annual Fund donors.
• Plan and execute relationship-building and donor cultivation initiatives including direct mail appeals and other events as necessary.
• Prepare solicitation materials and presentations, creating related communications/marketing materials in collaboration with the Marketing and Communications staff.
• Generate and distribute monthly renewal notices to current donors on a timely basis and provide individualized and personal renewal assistance.

 
Prospect Identification and Qualification

• By providing excellent and personalized service, manage the systematic qualification and stewardship of new annual fund donors $250+, with a goal of identifying 10-15 new annual giving prospects each month
• Work in partnership with the Associate Director of Individual Giving to distribute qualified donors into staff portfolios
• Assist the Director and Associate Director in the prospect research process by managing regular Wealth Screens of individual donors and ticket buyers through iWave and helping with the creation and tracking of prospect plans.

 
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of this position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
 
Competencies:

• Affinity for opera, classical music, or the performing arts.
• Superior organizational skills and ability to manage multiple long-term projects simultaneously.
• Self-motivated, detail oriented, and ability to make “cold calls.”
• Ability to collaborate with staff, professional colleagues, and supporters.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Proficiency in Microsoft Office (including Word, Excel, Outlook).
• Proficiency in Tessitura or equivalent customer relationship management software (ex. Raiser’s Edge) a plus.

 
Work Environment: This job operates in a professional office environment. This role is performed sitting at a desk, and routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
 
Physical Demands:  A portion of the work is of a sedentary nature sitting at a desk, but filing and other duties are required. This will require the ability to lift files, open filing cabinets and bend or stand as necessary. Must have the ability to lift 15 pounds.
 
Position Type and Expected Hours of Work: This is an exempt, full-time, regular position. Days and hours are Monday through Friday, 9am to 5pm. Work may require attendance at performances and other Company events. While most work occurs in relation to a long-term plan, will be required to be flexible to changing priorities and additional projects that can require overtime.
 
Required Education and Experience:

• Bachelor’s degree in arts administration, marketing, public administration, or closely related field.
• One to three years of experience in arts administration, fundraising, or business development.

 
Performance Measures:
The following are key items that will be utilized to evaluate performance of the work and will become part of this position’s annual performance evaluation document:

1. Achievement of Annual Fund revenue goals for donors $1-$2,999
2. Achievement of prospect identification goals
3. Accuracy and timeliness of Annual Fund campaigns and other marketing materials
4. Effective working relationships with Marketing and Learning department colleagues