Systems and Database Manager

Overview 

Reconciliation Services relies on technology to power fundraising, programs, finance, operations and collaboration across the organization. The Systems and Database Manager serves as the internal steward of the organization's business systems, ensuring our software platforms, data and technology processes are reliable, secure and continuously improving.

Reporting to the Chief Operating Officer and working in close partnership with the organization's Outsourced IT Partner, this role leads business systems administration, database management, technology projects and end-user technology support. Network infrastructure, cybersecurity, enterprise architecture and advanced server administration are managed by the Outsourced IT Partner 

 

Responsibilities
 
1. Database, CRM, and software stack administration (approx. 40%)
 

• Serve as the Giveffect administrator: user roles, permissions, workflows, data integrity, imports and exports, reporting, and vendor support escalation

• Own data hygiene standards and be responsible for data hygiene across the software stack

• Administer Honeycart, Genius, and other software applications used by RS

• Support accounting and finance software: QuickBooks Online Advanced, PayPal, Stripe, GoFundMe, and bank interfaces; project-manage future finance system upgrades (QBO Enterprise Suite, potential Sage Intacct) with the CFO and Outsourced IT Partner

• Develop and maintain data governance standards including naming conventions, record ownership, retention practices and data quality metrics 

• Create dashboards and reports that support executive decision making and organizational performance measurement. 
 

 2. Systems and staff technology (approx. 30%)
 

• Serve as the Google Workspace administrator and Microsoft 365 administrator (after the Phase 2 migration)

• Administer user IDs, authentication, email accounts and access permissions across organizational systems 

• Complete routine server maintenance, patches, and push updates, with the Outsourced IT Partner

• Technical execution of staff onboarding and offboarding: accounts, email, and laptops, within RS's HR onboarding and offboarding processes

• Laptop setup, refresh cycles, and asset tracking, in coordination with the Outsourced IT partner's endpoint management

• Support of the front-line help desk: resolves software, account, and database issues escalated from intake, and escalates infrastructure issues to the Outsourced IT Partner
 

3. AI and automation (approx. 15%)
 

• Monitor emerging AI capabilities and recommend responsible adoption opportunities that improve efficiency, productivity and service delivery. 

• Manage the AI rollout and train staff on it: deploy and support Microsoft Copilot and Claude Enterprise under the organization's AI acceptable use policy

• Build Power Automate workflows that reduce manual work across departments

• Identify AI use cases with staff and translate them into supported, governed practice
 

4. Project management (approx. 15%)
 

• Project manage the evaluation, recommendation, and deployment of new systems and software under Outsourced IT Partner direction

• Facilitate requirements gathering, vendor coordination, testing, training, rollout and post-implementation support. 

• Maintain SOPs and system documentation as living documents

 

Education

 

Qualifications 

 

 .Professional Skills