Membership Experience Manager

The Membership Experience Manager is responsible for driving the engagement, retention, and recruitment of FFTA’s member organizations, ensuring that their organizational needs are met, and their employees feel supported in serving children and families. This remote position will lead membership engagement strategies, oversee onboarding processes, provide insights into membership trends to enhance recruitment and retention efforts, and manage membership records and dues. 

The Membership Experience Manager will be FFTA’s primary liaison to member organizations, fostering strong relationships, overseeing the membership database, ensuring efficient billing and tracking of dues, and enhancing the overall value of FFTA membership. In addition to direct member organization engagement, this position serves as the primary staff liaison to FFTA’s network of chapters and to the Chapter Leadership group, guiding the development, sustainability, and impact of FFTA chapters. 

Essential Responsibilities:

• Dynamic, energetic, creative, self-starter with a “can-do” attitude.
• Excellent customer service skills, focusing on responsiveness and problem resolution.
• Strong communication skills, both verbal and written, including the ability to prepare professional, well-written, and engaging documents and presentations.
• Experience with membership management systems (such as YourMembership) and/or customer relationship management (CRM) systems
• Excellent project management and organizational skills with strong attention to detail.
• Proficiency in data analysis and reporting on membership trends and finances.
• Strong technology skills and a willingness to leverage evolving technologies to benefit the association and its members.
• Ability to embrace and cultivate a diverse, equity-focused organizational culture.
• Professional facilitation skills to lead discussions and planning sessions effectively.