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Director of Programs and Member Services

Posted: 09/05/2024
Program Planning/Management

Sertoma International (a 501c3 organization), founded in 1912 and headquartered in Kansas City, is one of the oldest, national service organizations in the U.S. Our mission is simple - SERvice TO MANkind. Sertoma provides a myriad of programs and services to enable our clubs (and members) to meet the needs of their respective communities.

Sertoma is seeking a full-time program director to lead the development and oversight of programs and services nationwide, while interacting with 5,000+ members in approximately 225 clubs (in 35 states).

Program & Membership Director general responsibilities include…

  • Oversee daily operations of member services
  • Development and oversight of programs that are easy to execute by a diverse set of members
  • Building relationships with potential partners, both at national and local levels
  • Regular communication with clubs and their members
  • Program evaluation
  • Information Management
  • Marketing and communication of programs to Sertomans (in coordination with the Director of Marketing & Communications)
  • Some travel is required
Required skills, education & background:
  • Comfortability interacting in-person, on the phone, and via technology with a variety of constituents including members, club leadership, program partners, funders, etc.
  • Database familiarity
  • Microsoft Office Programs
  • Ability to visualize processes and suggest/execute improvements
  • Customer service
  • Social media familiarity
  • Attention to detail
  • Familiarity with hearing health is helpful, but not required
  • Bachelor’s Degree (Preferred)
The Director of Programs and Membership Services works as part of a small team of individuals in Kansas City, MO. We are looking for a full-time program director to develop new and redesign existing programs for clubs and members to utilize in their communities. The individual hired for this position needs to be a highly organized leader, with the ability to visualize growth in collaboration with the Sertoma Executive Director. A background in human services, nonprofit management, or hearing health, would be helpful but is not required.
 
There is no typical day at Sertoma International. On any given day, you will communicate with members, collaborate with club leaders, or connect with national partners. Ultimately you will be responsible for delivering programs that have an impact in the communities we serve.
 
Working for Sertoma International
The salary range for this position is $55-60,000. The position receives full benefits, including employer-paid retirement after one year, insurance, paid time off, generous holiday allotment, and a flexible, hybrid office environment.

About Sertoma International & Hearing Charities of America
Founded in 1912, Sertoma International is a charitable organization with roots as the 3rd oldest civic service organization in the United States. With 225 clubs operating in more than 35 states, clubs are independent entities, chartered to serve the needs of their respective communities through SERvice TO MAnkind (SER-TO-MA). Nationally, Sertoma’s mission is to provide hearing health care and does so by operating Hearing Charities of America and the Hearing Aid Project. 

To apply, submit letter of interest and resume to jcamis@sertoma.org. Position open until filled.

Job Type: Full Time

Salary Range: $50,000 - 74,999

Director of Programs and Member Services
Sertoma International
Jason Camis