Employment Services Workforce Program Manager

Employment Status: Full-time
Reports to: Director of Programs
The Mission statement of the Bishop Sullivan Center is as follows:

“Inspired by Christian faith, Bishop Sullivan Center shows God’s love to people in financial hardship by providing food, help in finding jobs and other aid. Beyond material assistance, Bishop Sullivan Center strives to build relationships between those who live in poverty and those who do not, promoting mutual understanding and affirming the dignity of all.”

Workforce Specialist duties:

• Set client appointments for orientation – walk-ins and phone inquiries.
• Facilitate assigned group orientation modules.
• See clients individually to assess work readiness by conducting initial employment screening and work on developing relationship with them. Follow guidelines from Employment Services Manual.
• Assist clients with resume development, cover letters, and other written correspondence for job search.
• Assist clients in overcoming multiple barriers inhibiting them from getting and keeping employment – strengths based approach.
• Assist with smooth running of the resource room.
• Provide documentation of all client contacts via employment services access database.
• Follow-Up - Stay connected to clients on weekly basis until they find work (short-term program).
• Job Retention-Conduct 3 month and 12 month client post-employment check.
• Participate in networking to grow relationships with other agencies and community partners, to include resource meetings, and individual agency meetings.
• Possesses the ability to identify, comprehend and apply workforce development and career services best practices to support BSC and the clients we serve
• Assist with job development and job fairs.
• Demonstrated ability to speak to small and large groups
• Knowledge of best practices and trends in workforce development and career services
• Knowledge of workforce development and careers services technology resources
• Demonstrates excellent public speaking and presentation skills
• Other duties as assigned. 

• Develop a strategic plan to keep program relevant to the clients we serve.
• Facilitate a bridging of employment services to our other core programs.
• Network with employers, community members, and stakeholders.
• Develop and facilitate curriculum for job seekers (for example: budgeting, soft skills, conflict resolution).
• Manage program staff.

• BSW or related degree in Social Services, with preferred background in working with people in poverty; Master’s degree in social work is preferred.
• 3-5 years of experience working in Employment Services Workforce Planning.
• 3-5 years of relevant case management, employment, job development and/or vocational counseling experience.
• 1-2 years management experience.
• Knowledge of workforce development and career services technology resources.
• Demonstrated ability in establishing healthy working relationships with clients, staff, employers, and workforce and community partners.
• Strong ability to lead initiatives and project management skills.
• Excellent written and verbal communication skills with a strong attention to detail.
• Passion for the mission and values of Bishop Sullivan Center
• Computer literate.
• Ability to manage individual responsibilities and work well in a team.
• Bilingual in Spanish is a plus.