CDS Case Manager

Department: Consumer Directed Services (CDS)
Reports to: CDS Supervisor
 
Status: FT - Non-Exempt
Hours per week: 40
 
GENERAL DESCRIPTION
Consumer Directed Services (CDS) Case Managers are responsible for facilitating the CDS cases on behalf of The Whole Person to develop or maintain a Consumer’s maximum level of independence. The main responsibility of the CDS Case Manager is to develop a strong relationship with their Consumer and act as a liaison for The Whole Person. The CDS Case Manager provides support to Consumers via monthly phone calls to evaluate the actual living conditions of the Consumer’s home. The CDS Case Manager also contacts the Consumer via phone about corrections for their Personal Care Attendant (PCA) services. CDS Case Managers refer Consumers to other TWP services and/or resources in the Community. CDS Case Managers also produce efficient, effective, and timely case notes in the CIL Suite Database and according to departmental policies.
 
ESSENTIAL JOB FUNCTIONS

1. Work with CDS staff to train Consumers and their Personal Care Attendants on Blue Summit Telephony (Ascend) system.
2. Carry a typical case load of Consumers as assigned by CDS Supervisor.
3. Contact each Consumer, at a minimum, once monthly via phone or face-to-face per department policy.
4. Enter case notes and documentation into the CIL suite database in a timely and accurate manner.
5. Assist in payroll corrections for Consumers and their Personal Care Attendants.
6. Assist Missouri CDS Payroll with Ascend corrections to ensure timely payment to Personal Care Attendants.
7. Regular and predictable attendance.

REQUIRED SKILLS

• Valid driver’s license.
• High school diploma or GED.
• Proficient at Microsoft Office.
• 2+ years of proven customer service experience.
• 1+ years of experience working with individuals who have disabilities.

PREFERRED SKILLS

• Bilingual In Spanish.
• Knowledge of community services and resources.
• Bachelor’s degree in social work or in a related field.

SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
COMPETENCIES

• Maintain confidentiality.
• Must have great attention to detail.
• Effective written and oral communication skills.
• Requires a high level of commitment to customer service.
• Must have great organization and time management skills.
• Able to work under tight deadlines and adjust to changes in workflow.
• Ability to follow, apply, interpret, and explain instructions and/or guidelines.
• Ability to interact personally with people, businesses, and service organizations on all levels.
• Ability to work independently, meet deadlines, and recognize when there is a need to use supervisors as a resource.

WORK ENVIRONMENT & PHYSICAL DEMANDS
This position primarily operates in a professional office environment, but also will require traveling locally to visit Consumers, meet with service providers or attend meetings. with exposure to weather conditions. While performing the duties of this job the employee has the potential to encounter unpredictable clients. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical requirements may include standing, stooping, kneeling, bending, crouching, walking, sitting, reaching, and lifting up to 25 pounds.

OTHER DUTIES
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.
The Whole Person is an equal opportunity employer committed to hiring staff members reflecting the great diversity of our community. Reasonable accommodations will be made upon request.  People with disabilities are strongly encouraged to apply.