Grain Valley Site Manager

Grain Valley Site Manager
 
Organization Overview:
Community Services League (CSL), founded in 1916, is one of the Kansas City region’s largest social service providers. Through its mission and vision of collaborating on strategies that foster community stability and individual wellbeing, CSL maintains and delivers a variety of innovative anti-poverty programs that help move our community forward. CSL’s programming offers a full suite of case management, supportive coaching, and direct wrap-around services to assist our neighbors in creating stability in their lives and households. We assist individuals and families throughout the metro area, and, largely, our programming is in the areas of basic needs, family stability, workforce development, financial coaching, housing services, and community development.
 
Position Overview
This position will be responsible for all Income Support related programs and service delivery at CSL’s Grain Valley location, including staff oversight and reporting. In addition, this position will be responsible for developing relationships with area service providers in order to provide outstanding client services. 
 
Responsibilities
The individual will provide the following services and management oversight, and any other duties as assigned by the supervisor:
 
Client Assistance: helping clients achieve economic stability through needs identification, program assistance, support, referrals, training, or other interventions, initiatives, or efforts using directive and supportive behavior.

1. Interview and counsel clients; assess and document client needs and eligibility.
2. Provide needed assistance to those meeting established guidelines as resources and funds are available.
3. Advocate for clients with utility companies, landlords, and others as required.
4. Refer clients internally if someone in the household is seeking/needing employment, housing assistance, utility assistance, financial coaching, or other supportive help.
5. Influence and propose that the client take the necessary steps to gain economic stability.
6. Establish a plan for providing client assistance using and maximizing resources and volunteers for your service area.

1. Prepare all necessary and required forms and documents to present for approval and implementation of financial assistance to clients.
2. Develop and maintain client files with all documents verifying program requirements have been met.
3. Develop, create, and provide accurate reports in a timely manner as needed to evaluate and/or support proposed projects or programs.
4. Monitor all direct assistance funds and communicate special needs to supervisor.
5. Work with staff to coordinate efficient and effective delivery of services and to eliminate gaps and reduce duplication of offered services.
6. Be responsible for all operations of the site regarding data entry, pantry provisions, building maintenance, etc.
7. Accept donations and ensure all personnel at your site accept donations with proper documentation and appreciation.
8. Establish a plan of ongoing reviews and audits to verify our use of resources.
9. Provide supervision to all volunteer staff.

1. Recruit, train, manage, and schedule pantry, office, and reception area volunteers
2. Oversee pantry and warehouse activities, including all volunteers and interns, ensuring that all volunteers and interns are following all safety and policy protocols.

1. Establish a plan of ongoing meetings, one-on-one meetings, introductions, lunches, tours for your service area of individuals and groups, and maintain a plan for ongoing interactions.
2. Network with local agencies, service groups, elected officials, community groups, churches, local businesses and others in the service area.  This includes but is not limited to establishing an email contact list to inform the community of programs, information, and events. It might be regular meetings and lunches to keep the community up to date on the agency activities. It might be a partnership with local media or others to exchange information on bulletin boards, websites, links, etc.

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

• Teamwork  - A team player with a high energy level, strong interpersonal and multi-tasking skills, enthusiasm, initiative and flexibility who will represent Community Services League in a professional and ethical manner at all times.

• Creating a culture of diversity, equity, inclusion, and belonging for all.
   
• Being present, leading with care and compassion, while delivering on the promise 'nothing about me without me' .
   
• Embracing and promoting the values of trauma-informed care.
   
• Prioritizing people above process, encouraging all voices, and respecting all choices.
   
• Accountability and transparency, acting with courage to build connections across communities, while finding new ways to grow ourselves and those we serve.