Intake Coordinator and Aging Operations Scheduler

Intake Coordinator and Aging Operations Scheduler
Reports to: Director of Program Monitoring and Evaluation
Status: Full Time, Non-Exempt
Location: JFS Brookside: 425 E. 63rd Street Kansas City, MO 64110

Apply at: https://recruiting.paylocity.com/recruiting/jobs/Details/3122215/Jewish-Family-Services/Intake-Coordinator-and-Aging-Operations-Scheduler
 

Jewish Family Services (www.jfskc.org) Since 1901, Jewish Family Services (JFS), has supported and strengthened lives throughout Greater Kansas City. We provide essential human services for people of all faiths, ages, cultures, and identities who are facing challenges in everyday life or times of crisis. Our highly skilled and compassionate staff are dedicated to furthering the well-being, stability, and dignity of the community members we serve. As a 501 (c) (3) public charity, JFS offers a breadth of connected services including Social Work, Older Adult Services, Food Pantry, Mental Health and Education, and Jewish life. JFS was founded on the Jewish value of tikkun olam, repairing the world, one person, one family at a time.  
  

Position Summary:

The Intake Coordinator and Aging Operations Scheduler facilitates intake coordination, connecting prospective clients to JFS services and community resources. This position will work collaboratively with JFS programs and staff to provide quality information and referrals to callers about JFS and community services and provide support for team members serving in the community. Additionally, this position works closely with Aging Support programs (transportation and home maintenance) by providing prompt scheduling services, ensuring participants have timely access to crucial supports that allow them to age in community.

Essential Duties:

• Answer incoming calls and effectively respond to callers to connect them with the services they need.

• Serve as primary intake coordinator, assessing the needs of callers to determine eligibility and appropriateness for JFS services.

• Connect callers to appropriate community resources when ineligible for JFS services.

• Collect consistent demographic information from callers and input into client management database.

• Remain updated on JFS service offerings, eligibility, and availability.

• Schedule and manage appointments for both Help@Home (home maintenance) and JET Express (transportation) programs under the oversight of the Aging Operations Manager.

• Communicate any changes in home maintenance of transportation appointments with clients.

• Accurately input data into client management database and scheduling platforms to provide staff with referral information that is accurate, appropriate and confidential.

• Ensure courteous, prompt, and accurate responses to caller inquiries and requests and work within an internal triage system to prioritize calls based on urgency and program availability.

• Update online listings and external referral sources in the community for JFS Services.

• Maintain accurate information internally at JFS for programs about referrals and partners. 

 Essential Education, Knowledge and Experience:

• Two or more years of experience in non-profit social services, including client intake and assessment

• Bachelor's degree preferred

• Experience in a customer service setting preferred, with the ability to empathetically understand client needs and respond accordingly

• Strong written and verbal communication skills and ability to work supportively and collaboratively with program staff and management.

• Excellent attention to detail and high level of accuracy related to data entry

• Ability to independently manage and prioritize tasks and projects

• Demonstrated experience and proficiency with the following information technology: client management systems, scheduling platforms, phone systems

• Bilingual preferred.

• Commitment to diversity, equity, and inclusion

 Environmental/Physical Requirements: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Frequently required to sit, stand, talk, and hear.

• Able to work in a communal work environment.

• Able to effectively use office equipment such as: computer, phone, printer, copier and fax machine.

 Key Competencies:

• Cultural Humility: Engage in the regular practice of self-reflection on how one’s own background and the background of others impact workplace experiences.

• Organizational Leader: Must have an innovative mindset and create and maintain a strong reputation as a strategic doer, demonstrating agility and collaboration throughout the organization.

• Emotional Intelligence: Empathy and strong interpersonal skills are essential. Must be compassionate, self-aware, and able to skillfully manage their emotions and those of others.

• Adaptability: Must have a strong sense of urgency and ability to work efficiently under sometimes rapidly changing circumstances. 

• Integrity: Must utilize effective judgement and problem-solving skills while maintaining the highest ethical and professional standards.  

 Guiding Principles: JFS is guided by five principles informing how we engage with each other and the community we serve. The right candidate will be in alignment with these values:

1. B’Yachad - Stronger Together: We are stronger as an agency and a community when we think, work, and serve together.

2. Being Human-Centered: We put the human experience and perspective at the center of our thinking, programming, services, and interactions.

3. Collaboration: We actively seek partnering opportunities within JFS and throughout our community.

4. Innovation & Entrepreneurship: We respond and continually adapt to ongoing needs and changes in Kansas City.

5. Open Communication: We communicate openly, honestly, and in a solution-oriented manner.

 EEO: Jewish Family Services is an equal opportunity employer, committed to diversity and inclusion. Employment decisions are based on qualifications, merit, and organizational need. All applicants will be considered for employment with dignity and respect, free of all discrimination, including that which is based on race, color, religion, gender, language, national origin, ancestry, age, disability, marital status, sexual orientation, and gender identity or expression.

Apply at: https://recruiting.paylocity.com/recruiting/jobs/Details/3122215/Jewish-Family-Services/Intake-Coordinator-and-Aging-Operations-Scheduler

Salary Range: $40,000 to $45,000