PQI (Performance Quality Improvement) Manager

Rose Brooks Center, a nonprofit domestic violence agency, is currently seeking a full-time PQI (Performance Quality Improvement) Manager.  This position is responsible for conducting evaluation, reporting and monitoring of Rose Brooks Center’s quality indicators and compliance standards used to guide program operations, grant management, and ongoing performance improvement. Generate and analyze reports for grant proposals, grant progress reports, and the performance and quality improvement process. Provide recommendations for quality improvement activities and training to the Chief Operating Officer. Serve as project manager for client database development, administration, and updates to ensure all required data elements are collected and reported. Partner with the Chief Operating Officer, program directors, and the Development-Grant team to develop quality and compliance indicators and methods for data collection and reporting. This position reports directly to the Chief Operating Officer.  For more information about Rose Brooks Center, visit www.rosebrooks.org/career.      
 
Primary Responsibilities 

• Conduct evaluation, reporting and monitoring of Rose Brooks Center’s quality indicators and compliance standards used to guide program operations, grant management, and ongoing performance quality improvement.
  • Generate and present aggregate data reports required for grant progress reports, grant proposals, and the performance and quality improvement processes.
  • Responsible for maintenance and submission of recurring, non-monetary agency profile applications such as BBB and Charity Navigator. 
  • Analyze, interpret, and report client service trends, data integrity, outputs, outcomes, and opportunities for improvement.
  • Communicate performance and quality improvement evidence and findings to staff and leaders in a manner that facilitates their active engagement in the performance and quality improvement process.
  • Provide recommendations for quality improvement activities and training to the Chief Operating Officer.
  • Partner with program directors to conduct regular data cleaning to ensure data integrity including accuracy, completeness, timeliness, uniqueness, and outliers.
  • Assist the Chief Operating Officer in coordinating, facilitating, and reporting the activities of performance and quality improvement committees. 

• Serve as project manager for client database development, administration, and updates to ensure all required data elements are collected and reported.
  • Develop and implement data policies, procedures, and standards in partnership with the Chief Operating Officer, program directors, and Development-Grants Team.
  • Coordinate database updates and resolution of data conflicts with client database vendors.
  • Support a culture of improvement by conducting staff training on client database policies, procedures, and standards; input data into a data management system; using data collection tools and forms; reading and interpreting reports; and using data to improve performance. 

• Partner with the Chief Operating Officer, program directors, and the Development-Grant team to develop and implement quality and compliance indicators and methods for data collection and reporting for grant progress reports and performance and quality improvement process.
  • Work collaboratively with the Chief Operating Officer, program directors, and Performance and Quality Improvement committee, Equity and Inclusion Performance Committee, and Key Performance Indicator Committee to identify performance.
  • Coordinate with the Chief Operating Officer, program directors, and client database vendors to develop data collection and reporting methods.

• Perform all job responsibilities while demonstrating proficiency in all Rose Brooks Center competencies and a commitment to the overall mission of Rose Brooks Center and according to agency policies and procedures.
• Ability to identify indicators of quality practice; implement evaluation methods; and collect, analyze, and interpret data.
• Demonstrate respect for equity and inclusion.
• Perform all job responsibilities utilizing the principles of trauma informed care, accessibility, equity and inclusion.
• Maintain awareness about the risks of secondary trauma and understand one’s own responsibility of self-care.
• Provide proper information, resources, and guidance to staff.
• Thorough knowledge of best practices and domestic violence dynamics preferred.
• Able to engage, build, and maintain positive working relationships with internal and external stakeholders.
• Excellent verbal and written communication skills, including presentation skills.
• Able to function independently with minimal direct supervision; able to multi-task and prioritize.
• Excellent time management and organizational skills; able to learn quickly and be a creative problem solver.
• Able to coordinate multiple and diverse tasks and projects and meet deadlines.
• Demonstrate positive demeanor and professionalism; able to use discretion and maintain a high level of confidentiality and integrity.
• Strong computer skills, including Microsoft Office 365 (Word, Excel, SharePoint and Teams), and client database systems 
• Provide a valid driver’s license and car insurance with an ability to meet Rose Brooks Center’s driving requirements for the job position.

• Ability to work full-time (average of 40-hours per week), primarily Monday through Friday days, with some evenings/weekends as required.
• Able to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities.
• Effective with shifting roles, responsibilities, and expectations in a changing work environment.
• Able to demonstrate critical thinking and problem-solving skills.
• Able to see computer screen, read, and complete forms
• Able to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
• Able to drive as needed for job duties and responsibilities.
• Able to answer the phone in a busy environment – hear callers and be responsive.
• Able to have exposure to contagions that may be associated with working in an office environment and/or shelter environment.
• Able to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.