Safe Haven Program Manager

Role Description

This is a full-time on-site role for a Safe Haven Program Manager, based in Kansas City, MO. The Safe Haven Program Manager oversees and manages the program's day-to-day operations. The program provides a low-barrier, housing-first service approach to Veterans experiencing housing instability, mental health challenges, and/or substance use disorders. This role emphasizes safety, comprehensive case management, and adherence to the Kansas City Veterans Affairs (KCVA) contract terms.

The Program Manager ensures the delivery of high-quality, person-centered care in a trauma-informed environment. This position supervises Safe Haven staff, maintains collaborative relationships with VA and internal/external stakeholders, and ensures the timely completion of administrative tasks.

Responsibilities

Program Operations & Compliance

• Ensure all contractual obligations for the KCVA Safe Haven program are met, including quality, safety, and reporting standards.
• Maintain a safe, welcoming, and respectful environment for all participants and staff.
• Implement and uphold housing-first and low-barrier service models in all aspects of program delivery.
• Monitor program performance, assess needs, and implement improvements to ensure the effectiveness and responsiveness of services.

Case Management

• Provide oversight of case management services to ensure Veterans receive comprehensive, strengths-based, and individualized care.
• Support staff in crisis intervention, care coordination, and the development of housing stability plans.
• Ensure consistent use of evidence-based practices in working with individuals with co-occurring disorders.
• Daily travel in the Kansas City Metro area, providing direct case management to clients, transporting clients to medical/mental health appointments, housing, and employment searches.

Administrative & Fiscal Management

• Complete and submit monthly VA billing and Veteran status sheet tracking accurately and in a timely manner.
• Manage staff scheduling needs
• Ensure documentation meets VA and agency standards, and provide regular audits and feedback to staff as needed.
• Monitor budgetary and resource needs related to the Safe Haven program in collaboration with leadership.

Collaboration & Communication

• Maintain ongoing, open communication with the VA Liaison, Clinical Director, and Executive Director.
• Represent the Safe Haven program at community and VA meetings as needed.
• Foster collaborative relationships with community providers, internal departments, and other partners.

Supervision & Staff Development

• Provide effective, supportive, and person-centered supervision to Safe Haven staff, including training, coaching, and performance evaluations.
• Promote staff development through regular team meetings, supervision, and ongoing education.
• Model a culture of respect, accountability, and continuous improvement.

Qualifications

• Experience in case management and staff supervision
• Skills in coordinating support services and developing program strategies
• Knowledge of compliance requirements and experience in maintaining program documentation
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making abilities
• Experience in the substance use field preferred
• Knowledge of low-barrier, housing-first, and harm reduction models preferred
• Required- Master's degree in Social Work, Psychology, or a related field

Additional Requirements

• Valid driver's license
• Ability to be on-call and have a flexible schedule
• Regular travel in KC metro area

Salary Range: $58,000-$65,000.