Supported Employment Program Case Manager

Supported Employment Program Case Manager
 
Organization Overview:
Community Services League (CSL), founded in 1916, is one of the Kansas City region’s largest social service providers. Through its mission and vision of creating meaningful and lasting change in the lives of area neighbors, CSL maintains and delivers a variety of innovative anti-poverty programs that help move our community forward. CSL’s family stability programming offers a full suite of case management, supportive coaching, and direct wrap-around services to assist our neighbors in creating immediate and lasting stability in their lives and households. CSL’s commitment to assist families from crisis to permanent stability is a critical pillar within the organization’s mission and vision.
 
Position Overview
The Supported Employment Program Case Manager at Community Services League (CSL) is responsible for the oversight of CSL's Litter Crew crew members as it relates to permanent employment, housing and successful graduation from the program.
 
Responsibilities
The chosen candidate reports to CSL's Senior Vice President of Housing Services and will provide the following services and management oversight, and any other duties as assigned by the supervisor:
 
Client Assistance: Helping crew members achieve economic stability through needs identification, program assistance, support, referrals, training, or other interventions, initiatives, or efforts using directive and supportive behavior.

• Assist with the coordination of services for each crew member to include housing services, career services, vocational rehabilitation and financial coaching.
• Transport clients to and from appointments with other departments within CSL.
• Help facilitate needs assessments for litter crew members.
• Coordinate continuity of services with collateral agencies and coordinate services in the community.
• Develop and revise client goals regularly to ensure clients are maintaining their housing, employment and financial outcomes.

• Prepare all necessary and required forms and documents to present for approval and implementation of financial assistance to clients.
• Develop and maintain client files with all documents verifying program requirements have been met.
• Maintain accurate and up-to date client charts, recording progress made, and services provided and entering clients in our HMIS system as well as Show the Way in a timely manner, along with internal data collection systems.

• Assist with the coordination of homeless outreach activities.
• Assist in screening outreach clients for eligibility when pulled from the by-name list for housing referral.
• Assist in the selection, evaluation, and supervision of clients who qualify for services utilizing Coordinated Assessment through the Continuum of Care (CoC).
• Coordinate continuity of services with collateral agencies and coordinate services in the community.

• Familiarity with Independence and surrounding Eastern Jackson County communities and their resources
• Must have experience and the capacity to work with neighbors in a wide variety of life circumstances, from a variety of backgrounds, and with a resiliency-minded lens.
• Working knowledge and understanding of trauma informed, mental wellness principles and practices.

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

• Teamwork  - A team player with a high energy level, strong interpersonal and multi-tasking skills, enthusiasm, initiative and flexibility who will represent Community Services League in a professional and ethical manner at all times.