Youth Case Manager

Position Summary

The Hillcrest Transitional Housing team is committed to moving individuals, youth and families from homelessness to self-sufficiency. Our employees are committed to service and embodying the organization's mission and values in all activities. All resources are leveraged in a manner that is strategic and cost effective to achieve our mission and goals. The Adult Housing Case Manager must be a community advocate for our organization, our?residents, and those in need of our services.

The Youth Housing Case Manager administers the Hillcrest youth transitional housing program by addressing the needs of resident youth to ensure they have the ability and resources to become self-sufficient and obtain independent living through an up to 24-month program. The Youth Case Manager establishes long-term stability for Hillcrest program graduates and provides appropriate supportive services to current & graduate program clients.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Manages client selection by reviewing applications and coordinating and facilitating client interviews.

• Coordinates client move-in dates with apartment sponsors and conducts formal orientation to residential facilities upon client arrival.

• Ensures individual basic needs are met by providing referrals and distributing donated products.? Acts as central resource person for all inquiries from clients.

• Schedules and oversees weekly budget meetings.? Collaborates with volunteer budget counselors to ensure residents will earn and save enough resources to provide for future housing needs and begin independent living. Provides budget counseling if a volunteer is unavailable.

• Monitors youth compliance with program expectations and guidelines for participation in budget sessions, Life Skills/Community Living classes and case management meetings while maintaining full-time school attendance/educational goal compliance and obtaining part-time employment.

• Maintains accurate written records of resident activities including an evaluation of each youth's progress at 1-month intervals while in the residential program; evaluates clients post-residential completion at 30 days, 90 days, and annually. Also maintains web-based HMIS data on each applicant and client of the program.

• Encourages the youth’s success in the program by meeting with and counseling them on a weekly basis, taking care to illustrate the reasons behind the rules of the program, as well as instilling the hope of success via this program.?

• Coordinates necessary youth services with local school districts, mental health services, health services, and substance abuse services.

• Delegates tasks (sorting pantry, thrift store errands, furniture pickups, storage, questionnaires, form letters, etc.) to volunteers by recruiting, training and nurturing them in their designated tasks to meet Hillcrest high standards.

• Manages and delegates tasks to live-in Resident Managers, including coordinating client move-ins, facility upkeep, and weekly apartment checks.

• Facilitates client transition to self-sufficiency by scheduling a visit to their new home and initiating regular personal contacts with graduate youth to offer advice and encouragement through the Aftercare Program.

• Develops and implements programs that benefit youths’ transition to self-sufficiency, e.g., tutoring, educational field trips, GED training, aftercare, youth group, etc.?

• Manage programs that benefit youth such as the Back-to-School program and Christmas Adoption Program.

• Representing Hillcrest with clients, donors, and community partners.

• Serve in other duties, roles, responsibilities as needed by the organization to fulfill its mission.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• A bachelor’s degree with coursework in social work, sociology, or psychology is preferred.

• Knowledge of working with vulnerable populations.

• Ability to complete work in a timely, accurate, confidential and thorough manner.

• Effective verbal and written communication skills with superiors, colleagues, and individuals inside and outside the Hillcrest.

• Ability to exhibit a professional manner in dealing with others and works to maintain constructive working relationships.

• Strong attention to detail and experience balancing ongoing projects with one-time requests.

• Comfortable in networking and public speaking.

• Familiarity with Windows, Office, Google Drive, Gmail, and HMIS or equivalent industry software.

• Ability to travel to Hillcrest sites throughout the Kansas City metro area.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Compensation

$40,000.00-$47, 500k

Benefits

Employee Paid Medical, Dental, Vision, Life Insurance

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Full-time, exempt position requiring up to two evenings a week to accommodate participant’s schedules. Some weekend hours may be necessary. This position requires the ability to share a workspace/office environment with others.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.