Team Lead of International Eligibility

Job Summary:
The international team lead manages the resources, processes, and people required to determine the eligibility of ~4,000 international students in the NAIA Eligibility Center each year. As a member of the center’s management team, they support the accurate and timely determination of initial eligibility for 40,000 first-time NAIA student-athletes and handling 90,000 documents and 45,000 customer inquiries annually.

Essential duties and responsibilities include, but are not limited to, the following:

• Contribute to the overall leadership and management for the NAIA Eligibility Center’s effective operation and strategic long-term growth.
• Effectively supervise and lead 2-6 staff toward motivation, aligned workloads, clear vision, adaptability to change, and fiscal responsibility.
• Contribute to the hiring and on- and off-boarding activities of full-time and seasonal staff.
• Contribute to eligibility center and cross-departmental (InCred) training efforts regarding international students.
• Contribute to continuous improvement for enhanced quality, efficiency, and stakeholder satisfaction through the use of established data and reporting.  
• Contribute to cross-departmental collaboration to ensure successful:
  • Appellate processes (legislative services)
  • Use of equipment, technology systems, data, and reporting (technology)
  • International student support (InCred)
  • Establishment and fulfillment of international partners (partnerships)
• Support communication with key constituents, including NAIA members, students, parents, and others regarding EC operations and prospective NAIA student-athletes.
• Serve as liaison to membership groups as needed.
• Establish and maintain knowledge of global education and competitive structures. 

• Bachelor’s degree and 3-5 years of work experience
• Demonstrated ability to lead a team and create a positive working environment.
• Ability to provide exceptional customer service, communication, confidentiality of protected information, and professionalism.
• Skilled in organization and time management.  
• Knowledge of NAIA/ intercollegiate athletics, international studies, international business, or social sciences, and bi- or multi-lingual, preferred