Director of Volunteer Engagement - Girl Scouts of NE Kansas & NW Missouri

Essential Duties and Responsibilities

• Provide guidance and leadership by coaching team members in successful volunteer engagement strategies, skills, and communication.
• Manages and provides leadership to assigned teams: directs, monitors, and evaluates employee performance, providing ongoing feedback; interviews and selects new hires; communicates goals to employees; plans, assigns, and directs work; addresses complaints and resolves problems; ensures employee training and development needs are met. Ensures the team:
  • Establishes the appropriate volunteer support team to meet goals by recruiting, selecting,
    appointing, and supervising volunteers
  • Provides ongoing support, supervision, and direction to administrative volunteers in assigned
    geographic areas by interpreting Girl Scouts of the USA and council policies, standards, and
    procedures and by directing volunteers to additional support services
  • Supports the council’s volunteer management system including the recruitment, screening,
    selection, placement, development, training, recognition, and re- assignment of volunteers
• Strengthen the council’s relationship with volunteers through appreciation and support.
• Create an annual calendar of events, focusing on Volunteer Engagement initiatives.
• Organize, plan, and execute large events to inspire, engage, and educate volunteers, including, but not limited to: annual service team kick off and service unit manager level meetings
• Identifies the need for & provides timely problem solving & conflict resolution support/intervention when appropriate.
• Develop and manage departmental budgets and resources.
• Keeps current on product program information and supports training and messaging that is provided to service unit volunteers. Provides product program team with essential service unit information to support product sales program.
• Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
• Performs other duties as necessary or assigned.

Competencies and areas of expertise may include:

• Interpersonal Relations - establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues including in person, phone, and online.
• Self-management and self-assurance - assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; a self-starter who seeks developmental opportunities; sets and achieves goals; works independently. Has confidence to prepare for conversations and visits with potential members/customers by gathering key information and setting strong objectives to achieve successful outcomes.
• Customer Responsiveness - seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement. Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the members/customers of the organization.
• Active Listening - ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
• Conflict Management – ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences
• Oral and Written Communication abilities (i.e. In person, verbal, written, and/or phone); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Project Management - formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks; identifies outcome measures at beginning of project
• Technical computer skills in Microsoft Office including Word, Excel, and Outlook, customer relationship management systems, and social networking.
• Volunteer Relations/Management - understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility; monitors use of volunteers within existing constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers.
• Judgment and Decision-Making - recognizes when immediate action is required and when sufficient information has been obtained to decide; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.

Education and Experience:

• Bachelor’s degree from an accredited college or university in a related field
• Two - four years of progressively responsible related experience any combination of education, training, and experience, which provides the required knowledge, skills and abilities to perform the essential functions of the job
• Valid Driver License with an acceptable driving record
• Employment is dependent upon the results of a criminal background investigation.
• Bilingual – a plus, but not required