Connect People with Purpose!

Volunteer Coordinator | Full-Time
Hillcrest Thrift Store — Overland Park, KS
Compensation: $45,000+ depending on exp., Health, Dental, Vision, 403b (3%-6% match), $25,000 Life Insurance, 13 Paid Holidays, PTO (144 hrs. starting)

Are you the person who starts the conversation, brings people together, and makes newcomers feel welcome? Put those strengths to work with #TeamHillcrest!

We’re looking for an enthusiastic, organized Volunteer Coordinator to grow and support the volunteer team at our Overland Park thrift store. Your priorities will be recruiting volunteers, creating a welcoming onboarding experience, and providing training that helps people succeed.

From hosting a recruitment table in the store to building a partnership with a local college, you’ll help people discover meaningful ways to serve. Your work will support Hillcrest’s mission of helping individuals, youth, and families move from homelessness to self-sufficiency.

What You’ll Do

• Recruit with purpose. Plan and staff volunteer recruitment tables inside the store and at schools, career fairs, community events, and other local outreach opportunities.

• Turn interest into involvement. Follow up with prospective volunteers and guide them from their first conversation through application, onboarding, and their first shift.

• Build lasting partnerships. Maintain relationships with local schools, colleges, vocational programs, workforce development offices, businesses, churches, and community organizations.

• Give volunteers a great start. Coordinate applications, required screening, background checks, orientation, and documentation before service begins.

• Teach, encourage, and coach. Provide hands-on training, explain safety and service expectations, and help volunteers feel confident in their assignments.

• Keep the team connected. Coordinate individual and group schedules, prepare for service projects, answer questions, and recognize volunteer contributions.

• Match talents with opportunities. Work with store leadership to identify needs in donation sorting, tagging, hanging, merchandising, and other approved activities.

• Support workforce connections. Coordinate placement and ongoing support for approved return-to-work participants and communicate with referral partners.

• Track our impact. Maintain accurate volunteer records, training completion, attendance, service hours, recruitment activity, and retention information.

What You’ll Bring

You enjoy meeting people—and you follow through after the introduction. You can bring energy to a recruitment event, patience to a training session, and organization to a busy volunteer schedule.

We’re looking for:

• A high school diploma or equivalent. A college degree is not required; relevant practical experience, education, and training are valued.

• Strong communication and relationship-building skills, including comfort speaking with individuals and groups.

• Initiative, dependable follow-through, attention to detail, and the ability to manage multiple priorities.

• Proficiency with Microsoft Office and willingness to learn volunteer management and other digital tools.

• Respect for diverse backgrounds, sound judgment, confidentiality, and professional boundaries.

• Reliable transportation for local outreach and a valid driver’s license when driving for work.

Helpful experience includes volunteer coordination, recruitment, onboarding, training, community outreach, workforce development, retail, or human services. Experience with trauma-informed practices or bilingual skills, especially Spanish, is a plus!

Where You’ll Work

This full-time, 40-hour-per-week position is based solely at the Overland Park, KS thrift store, with local travel for recruitment and community partnerships. Occasional evenings and weekends may be needed for events and volunteer activities.

The role reports to the Volunteer Manager, with a dotted line to Barb Fitzgerald, Co-Executive Director.

Duties include standing and walking during store activities and recruitment events, computer use, setting up outreach materials, and occasionally moving supplies weighing up to 25 pounds. Essential functions may be performed with reasonable accommodation.

Bring Your HEART to Hillcrest

Our values—Hope, Excellence, Accountability, Respect, and Teamwork—guide how we serve and work together.

If you’re ready to help people find their place, contribute their talents, and keep coming back to make a difference, we’d love to hear from you. Apply today and join #TeamHillcrest!

Hillcrest Ministries of MidAmerica, Inc. is an Equal Opportunity Employer and a drug-free workplace. We welcome applicants of all backgrounds and provide reasonable accommodations in accordance with applicable law.