Volunteer Engagement Manager

• Collaborate with program directors and agency leadership to identify volunteer needs and develop meaningful volunteer opportunities that support agency programs.
• Develop and maintain volunteer position descriptions and coordinate volunteer recruitment, placement, onboarding, and retention efforts.
• Recruit volunteers through parish partnerships, schools, corporations, community organizations, online platforms, and other outreach initiatives.
• Develop and implement outreach strategies to recruit group volunteer participation from parishes, schools, corporate partners, and community organizations.
• Collaborate with leaders to design and implement group volunteer opportunities that align with agency priorities and meet programmatic needs.
• Recruit, train, support, and oversee Lead Volunteers who assist in coordinating volunteer activities.
• Develop and implement strategies to recruit volunteers from diverse backgrounds.
• Evaluate recruitment efforts and recommend improvements to increase volunteer participation and retention.
• Conduct volunteer background checks, orientations, and training to ensure compliance with agency policies, procedures, and best practices.
• Provide ongoing guidance and support to volunteers, fostering a positive, mission-driven volunteer experience.
• Hold individual meetings with volunteers to evaluate satisfaction and identify opportunities to improve the volunteer experience.
• Maintain accurate volunteer records and track program metrics using volunteer management software (Volgistics), generating reports as requested.
• Partner with the Development team to assess volunteer staffing needs for fundraising and special events, recruit volunteers, and coordinate volunteer assignments during events.

• Build and strengthen relationships with parishes, schools, corporations, and community organizations to expand volunteer engagement and increase awareness of Catholic Charities' mission and services.
• Deliver presentations and participate in outreach activities to recruit volunteers, promote agency programs, and encourage community support, including food and hygiene drives and other service initiatives.
• Identify, develop, and support Parish Advocates as volunteer leaders and ambassadors within their parish communities.
• Represent Catholic Charities at community, parish, school, corporate, and agency events as assigned.

• Collaborate with program directors and managers to ensure volunteers are effectively integrated into agency programs and services.
• Advise staff on volunteer engagement practices and the effective utilization of volunteer resources.
• Address volunteer and staff concerns in a timely, professional, and solution-focused manner.
• Serve on agency committees and participate in cross-functional initiatives that support organizational goals.
• Lead or support volunteer engagement initiatives and special projects as assigned.
• Plan and coordinate volunteer recognition and appreciation activities throughout the year.
• Participate in the agency's Second Collection initiatives to support volunteer recruitment, fundraising and parish engagement efforts.

• Engage with volunteers in a professional, inclusive, respectful, and supportive manner that fosters positive relationships and a welcoming environment.
• Participate in agency and community networking opportunities to strengthen partnerships and advance the mission of Catholic Charities.
• Demonstrate a commitment to fostering a professional, inclusive, respectful, and welcoming environment that values the diverse talents and contributions of volunteers, staff, and community partners.
• Perform other duties as assigned by the Manager of Human Resources & Volunteers, Chief Administrative Officer, and/or Chief Executive Officer.

• Minimum of 3 years experience in volunteer coordination, nonprofit program support, community engagement or related field. Bachelor’s degree in Human Services, Nonprofit Management, Communications, Business Administration, Theology, Liberal Arts, or a related field preferred.
• Minimum of five years of relevant experience working with volunteers or related field considered if no degree.

• Experience recruiting, onboarding, training, and supporting volunteers or community participants preferred.
• Must be able to work independently, manage multiple tasks in high-energy, productive department.
• The ideal candidate will possess experience/knowledge of utilizing volunteer management software, internet resources, and social media to attract, recruit and manage volunteers. Prior experience working with Volgistics, a volunteer management database, is preferred.
• Ability to flex schedule in order to work evenings and/or some weekends for fundraising events, community, school, parish, corporate outreach, etc.
• Above average organizational, written, and verbal communication skills are required.
• Enthusiastic and people and mission centered. 

I understand that as an employee of Catholic Charities I am expected to perform job duties in alignment with the following:

• Follow the Catholic Social and Moral Teachings in all aspects while performing job duties and will not advocate for things that are in opposition with the Catholic faith, beliefs, and Catholic Social and Moral Teachings.
• Work collaboratively to achieve goals and resolve conflicts to achieve the greater good.
• Respect for the diversity of talents and gifts of others and believe in cultivating those to promote personal and professional development.
• Demonstrate compassion and commitment for helping others improve their lives.
• Follow the Agency values: Faith/Hope, Trust, Commitment, Collaboration