Volunteer Manager - Thrift

The Volunteer Manager oversees all aspects of the volunteer program, ensuring an organized, mission-driven experience for volunteers supporting our thrift stores. Guided by 1 Peter 5:2, “Shepherd the flock of God that is among you, exercising oversight, not under compulsion, but willingly, as God would have you,” this role recruits, trains, and manages volunteers while fostering strong community partnerships. The Volunteer Manager invites outsiders to join our community.  The Volunteer Manager provides spiritual leadership by training, shepherding and assimilating new volunteers to the team. This role fosters volunteer engagement by coordinating impactful projects, and providing essential administrative support. It helps cultivate a Christ-centered culture of service, all while being guided by prayer and the example of Jesus. 

Key Responsibilities 

Volunteer Coordination & Management: 

Recruit, onboard, and train volunteers, aligning skills and interests with organizational needs. 
Create and implement new volunteer job descriptions and training programs, while fostering lasting relationships with new volunteers to encourage long-term commitment and engagement. 
Conduct follow-ups with new volunteers to ensure a positive and meaningful experience. ? Lead orientations, setting expectations and fostering engagement. 
Oversee project coordination, ensuring volunteers are effectively utilized and prioritized.
Develop volunteer committees for our monthly volunteer meetings 

Community Partnerships & Engagement: 

Act as liaison for community partners, facilitating collaboration with schools, senior centers, and service organizations. 
Coordinate special projects with NCAP, student clubs, and other partners. Help plan monthly volunteer opportunities. 
Coordinate corporate volunteer groups to appropriate projects.
Identify organizations who want to partner to donate goods.

Volunteer Experience & Recognition: 

Maintain a welcoming Volunteer Community Room with refreshments and activities. ? Help create new volunteer recognition programs and appreciation events. 

Administrative & Digital Engagement: 

Utilize IT software to manage volunteer records, scheduling, reviews and reporting. ? Collect volunteer stories, photos, and videos for social media and promotional use. ? Report needs for volunteer-related communications. 
Consistently and accurately process sales transactions while ensuring proper cash handling and accountability when operating POS systems. 

Position Details 

Type: Full-Time (40 hours per week) 
Schedule: Occasional evenings and weekends for special events. 
Location: Hillcrest Platte County 
Reports To: TBD
Reports: Volunteers and Community Service Participants 

Preferred Qualifications 

Education: Bachelor’s Degree or equivalent experience in Volunteer Management, Nonprofit Administration, or related field 
Experience: 3-5 years in volunteer coordination, nonprofit management, or related area ? Skills: Strong organizational, leadership, and communication skills; proficiency in IT and social media content management 
Must obtain or have : AED/CPR Certification

Competencies: 

Relationship Building: Engages volunteers, staff, and community partners effectively.
Organization: Manages multiple projects and schedules efficiently. 
Leadership: Inspires and motivates volunteers to fulfill the mission. 
Communication: Excellent verbal and written skills for training and engagement. 
Problem Solving: Addresses challenges and ensures a positive volunteer experience.
Event Planning: Organizes volunteer activities and recognition programs.
Adaptability: Responds to evolving needs with flexibility and resourcefulness. 

Physical Demands 

Active participation in meetings and events. 
Periods of standing, walking, bending, and occasional lifting of up to 50 pounds. 

Work Authorization/Security Clearance 

US work authorization required. 

AAP/EEO Statement 

Hillcrest is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hillcrest prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hillcrest conforms to the spirit as well as to the letter of all applicable laws and regulations. 

Other Duties 

This job description is intended to provide an overview of the primary responsibilities of the Volunteer Manager. It is not an exhaustive list, and other duties may be assigned as necessary to meet the goals and needs of the organization. Duties and responsibilities may evolve over time with or without prior notice. 

Compensation commensurate with experience.