Bilingual Front Desk Associate

Front Desk Coordinator for a high-volume busy nonprofit agency that serves a large diverse population including individuals with limited English proficiency. Primary duties include greeting visitors, checking in 50+ clients daily (many of whom are Spanish speaking), notifying staff when clients have arrived, answering phone calls, tracking and distributing diapers to 250+ families monthly, maintaining the reception area, receiving and sorting daily mail and packages, and clerical support. 

• High School Diploma or equivalent required 

• At least 2 years’ experience in public facing role and/or office environment 

• Bilingual, fluent in Spanish and English

Reception:

• Greet all incoming visitors, clients and staff and ensure proper sign in/out procedures are followed. 

• Ensure vehicle key sign in/out procedures are followed

• Receive and refer clients/visitors to the appropriate staff member. 

• Answers, screens and refers telephone calls. 

• Provides basic guidance to navigate JVS services, including completing referral forms, applications, etc.

• Handle incoming and outgoing mail and packages

• Organizing, cleaning, tidying, restocking the reception area and staff lounge

• Tracking and distributing diapers to over 300 families monthly

• Other duties as assigned.

Clerical Support:

• Coordinate and maintain agency administrative records.

• Data entry support for Admin team.

• Provides clerical and administrative assistance to the Office & IT Manager and the Admin team

• Other Duties As Assigned

• Demonstrates culturally competent respect for all clients and guests through verbal and non-verbal behaviors and assists them as needed.

• Demonstrates efficiency in prioritizing, tracking, and execute multiple tasks in a fast paced high-traffic environment

• Ability to work effectively in an environment that is multicultural and multilingual.

• Analyze and solve office support problems generally of a recurring nature

• Strong computer skills and proficiency in Word, Excel, PowerPoint, Google Docs, Google Drive and internet-based communication.

• Demonstrated ability to use technology in daily work activities. 

• Works cooperatively with staff to ensure all duties are covered.

• Maintains positive work relationships, demonstrates cooperation with peers and supervisors, and contributes to a team environment.

• Demonstrates willingness to successfully resolve issues, problems, and dilemmas with other staff; resolves conflict with other staff directly.

• Provides a welcoming approach towards all clients, visitors and guests. 

• Strong organizational and time management skills, with a proven ability to meet deadlines

• Ability to be self-directed and highly flexible in daily work. 

• Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators.

• Regular hours Monday-Friday 8:00a – 5:00p.

• Much of the work is typically performed in an interior temperature-controlled office work environment. Position requires prolonged periods of sitting at a desk and working on a computer.

• Position is required to regularly sit; talk and hear, in person and by telephone; use hands to feel or operate standard office equipment; reach with hands and arms;

• Position requires frequent bending, squatting, sitting, standing, pulling, pushing, lifting, and moving items that may weigh up to 40 lbs.