Employment Program Manager

• Bachelor’s degree. Combination of experience and education may be substituted for four-year degree.
• Knowledge of employment and/or specific client populations
• Knowledge of employment and community resources and community based organizations
• Bi-lingual and able to speak the language of the clients served preferred but not mandatory.
• Ability to work with minimal guidance and direction from supervisor. 

• Become familiar with job market trends and community employment opportunities, sharing information with persons served and other staff members as needed. 
• Market individual program participants and JVS programs to employers throughout the community using JVS materials and on-site personal interviews with employers. Educate and train prospective employers about the various populations served by JVS, including job accommodations and JVS services. 
• Assist employers in identifying, modify and eliminating barriers to the employment and advancement of persons served. 
• Collaborate with the Workforce Development Advisory Council, leadership teams, and key stakeholders to develop and provide training opportunities to advance DE&I in the workplace, regularly emphasizing topics specific to refugee communities to ensure accurate and timely data entry and program outcome reports. 
• Communicate with referral sources regularly regarding the program of each participant. Refer participants to other community agencies or services when deemed necessary. 
• Maintain professional rapport with a broad range of persons served, guests, co-workers, other agencies, and organizations. 
• Mediate and resolve cultural, religious, and disability issues affecting employment. 
• Compile data to ensure accurate completion of monthly dashboard reports and billing. Prepare billing reports promptly, ensuring the accuracy of information. 
• Perform other duties as assigned. 

Compliance

• Oversee all aspects of employment programming, including eligibility and timely enrollment, identifying and tracking cash and in-kind match, completion of monthly and annual reporting, and ensuring adequate documentation of employment information in the case file. 
• Audit case files regularly and coordinate with Community Integration teams to increase efficacy, compliance, accuracy, and best practices. 
• Analyze past trends and financial projects to determine enrollment demographic targets, direct financial assistance allocations, and program guidelines. 
• Meet with clients as needed to clarify policies and procedures to ensure maximum compliance with funder guidelines. 
• Train staff members on policies and procedures; provide updates on the program as necessary. 
• Create and update an Employment Training Manual when required.
• Escalate issues and trends in barriers to self-sufficiency for strategic intervention. 

Supervision 

• Be available for support and advocacy and act as a resource for staff. Fill in for staff in the department as needed. 
• Provide weekly coaching of direct reports. 
• Assign and review caseloads to ensure staff is working at capacity. 
• Coach team on providing employer feedback including appropriateness, recommendations for worksite and job modifications, etc. 
• Implement emergent practices obtained through JVSU (strengths-based coaching, emotional intelligence, core values, professional development planning, etc.) 

• Strong organizational and time management skills, with a proven ability to meet deadlines and effectively prioritize, delegate, and execute multiple tasks. 
• Ability to be self-directed and highly flexible in daily work. 
• Ability to work effectively in an environment that is multicultural and multilingual.
• Excellent verbal and written communication skills and developing positive working relationships with internal and external collaborators. 
• Strong computer skills and proficiency in Word, Excel, Google Docs, the and use and internet-based communication.