Chamber Operations Coordinator

Position Overview
The Chamber Operations Coordinator plays a key role in supporting the Chambers members, events, and daily operations. This position is responsible for membership processes, assisting with event logistics, coordinating communications, and providing administrative support across the organization. As the first point of contact for many members, the role requires strong customer service skills, attention to detail, and the ability to juggle multiple tasks in a dynamic environment. Working closely with the Executive Director and Events and Marketing Manager, the Chamber Operations Coordinator helps ensure smooth operations that advance the Chambers mission and foster a welcoming, professional experience for all members.
 
Key Responsibilities
Membership

• Process new member applications on ChamberMaster, set up follow-up letters, and assist with account setup.
• Manage member-submitted applications and requests via ChamberMaster, including job postings and event submissions.
• Respond to member inquiries, assist with account access, and troubleshoot login issues.

• Attend monthly Chamber events, including early morning (e.g., Coffee Connections at 7:30 AM) and evening programs (e.g., B2B events from 5 - 7 PM).
• Assist with event setup, check-in, teardown, and other logistics.
• Support the Events and Marketing Manager with name badges, scripts, and registration lists.
• Update ChamberMaster with event attendance records.

• Coordinate the weekly "Rainbow Reflections" e-newsletter using Constant Contact.
• Collect and organize newsletter content, update entries, and manage layout.
• Engage with Chamber members on social media by responding to, liking, commenting, and sharing posts.

• Assist the Executive Director with monthly invoicing and dues tracking.
• Follow up on bounced emails and outstanding payments.
• Contact members to validate information and resolve payment issues.

• Generate reports using ChamberMaster to support committees and Chamber operations.
• Maintain accurate data and records in compliance with organizational standards.
• Order office supplies and track inventory.
• Provide clerical support to staff as needed.

• Current undergraduate or graduate student, or Associate’s degree preferred.
• 1 - 2 years of experience in administrative support, customer service, or communications.
• Experience with membership databases (e.g., ChamberMaster) or CRM systems is a plus.

• Strong written and verbal communication abilities.
• Excellent interpersonal and customer service skills.
• Comfortable engaging with diverse members and the public.

• Proficient in Microsoft Office and Google Workspace.
• Familiarity with Facebook, Instagram, LinkedIn.
• Experience with Constant Contact or similar platforms preferred.

• Ability to manage multiple priorities and meet deadlines.
• Strong recordkeeping and data management skills.
• Reliable, self-motivated, and able to work independently in a hybrid environment.

• Positive attitude and adaptability.
• Collaborative spirit and interest in community engagement.
• Appreciation for diversity and inclusivity.

• Hybrid position; reliable home internet required. Laptop and monitor provided.
• Hours may vary and include a mix of days, evenings, and weekends.
• Requires use of standard office equipment and occasional lifting (up to 40 lbs).
• Smoke- and drug-free workplace.

• Approximately 20-25 hours per week; flexible based on candidate and organizational needs.
• Paid time off (PTO) provided proportionally to hours worked, per Chamber policy.

• Must have reliable transportation for event attendance.
• Must be able to respond quickly to directions and safety hazards.
• Operates in a professional office environment with standard equipment.