Meals on Wheels Assistant Coordinator

Position Title: Meals on Wheels Assistant Coordinator
Location: North Kansas City Health/Hospital
Reports To: Meals on Wheels Coordinator
Status: Non-exempt, part-time 20 hours/week, Monday – Friday mornings ($20/hour)

KC Shepherd's Center (KCSC) is a 501(c)(3) non-profit organization created in 1972 to empower older adults to live healthy, engaged and independent lives in the metropolitan area. KCSC provides services to help these adults age successfully in place, remain engaged in their community and continue learning. The successful candidate will have a customer service orientation, be exceptionally organized and detail oriented, have strong communication skills and enjoy working for a mission-driven organization that seeks to positively impact the community. We recruit, develop, and maintain diverse staff, volunteers and Board members who are committed to the KCSC mission, possess knowledge and skills needed to meet current needs and position us to meet our goals and future growth.

Summary

The Meals on Wheels Assistant Coordinator supports the Meals on Wheels Coordinator in the daily operation of the program. This role coordinates meal preparation and packaging with hospital kitchen staff, provides general office support, and helps ensure meals are properly prepared, labeled, and organized for delivery by our volunteer crew. Being flexible, a team player, positive, and able to adapt to changes in a rapidly growing and quick-paced environment, as well as possessing a genuine interest in working with older adults will ensure the highest level of client service.

What you’ll do

• Assist the Meals on Wheels Coordinator with daily program operations.

• Support line preparation in coordination with NKC Hospital staff, such as:

  • Retrieve clamshell containers and delivery sacks and label them at least two working days in advance.

  • Clearly mark special diet and regular meals according to program requirements.

  • Organize cold meal sacks and place them into delivery totes.

  • Provide labeled sacks and daily meal counts to NKC Hospital staff for the

following day’s meal preparation.

• Answer phone calls and assist with program communications to clients and volunteers as needed.

• Crosstrain in multiple program areas to cover for the MOW Coordinator during absences or days off.

• Assist with meal deliveries in emergencies or when volunteer drivers are unavailable.

• Perform weekly administrative and office duties in support of program operations.

• Participate in after-hours organizational or program specific events, trainings and meetings.

• Adhere to organizational policies, procedures and rules, including confidentiality and code of ethics.

Qualifications

• High school diploma or equivalent required, bachelor’s degree preferred

• Previous experience in food service, office support, or community service programs preferred.

• Have or obtain food handler’s license within 14 days of hire; ability to follow food and safety procedures.

• Ability to work collaboratively with hospital staff, volunteers, and program coordinators.

• Must hold a valid driver’s license and insurance and have a personal vehicle to be able to drive a delivery route, if needed.

Skills and Abilities

• Strong organizational and time-management skills.

• Attention to detail, with the ability to follow instructions accurately.

• Effective communication skills for working with staff, volunteers, and clients.

• Basic office skills, including answering phones, entering data into a web-based system, using Excel spreadsheets and assisting with administrative tasks.

• Dependable, flexible, and team-oriented, with a willingness to support operations wherever needed, including emergency meal deliveries.

Licenses and Certifications

• Valid Food Handler’s Card or the ability to obtain within 14 days of employment

• BLS/First Aid – required within 90 days

• HIPAA Certification required – Provided through Mid-America Regional Council (MARC)

• Mandated Reporter Training required – Provided through MARC

• Elder Abuse Training required – Provided through MARC

Contingency of Employment

• Acceptable criminal history and driving background checks