Integrated Care Manager

KC Shepherd's Center (KCSC) is a 501(c)(3) non-profit organization created in 1972 to empower older adults to live healthy, engaged and independent lives in the metropolitan area. KCSC provides services to help these adults age successfully in place, remain engaged in their community and continue learning. The successful candidate will have a customer service orientation, be exceptionally organized and detail oriented, have strong communication skills and enjoy working for a mission-driven organization that seeks to positively impact the community. We recruit, develop, and maintain diverse staff, volunteers and Board members who are committed to the KCSC mission, possess knowledge and skills needed to meet current needs and position us to meet our goals and future growth.

Summary

The Integrated Care Manager will help KCSC clients achieve the best outcome by working directly with clients and often client family members, close friends and health care workers. The Integrated Care Manager will play an integral part in KCSC’s strategic goal of providing an integrated continuum of care model to meet the lifecycle needs of older adults as they age. This will involve completing an agency intake process for clients, addressing, creating or referring solutions, educating program managers to assess client needs, working with older adults, and keeping detailed records.

What you’ll do

• Provide case management services as requested by clients and referred by program managers

• Assess client physical and mental wellness, financial, daily living and other needs, preferences and abilities to facilitate independent living and using these to develop wrap around services and tailored care plans in all neighborhoods throughout Kansas City

• Provide resources, referrals, support and advocacy services, on- and off-site, for clients concerning mental and physical health services, financial and housing assistance and crisis intervention

• Record client progress including charting referrals, home visits and other notable interactions

• Evaluate client progress periodically and adjust as needed to improve outcomes

• Provide information and referral as needed for incoming requests and track outcomes with collaborating referral agencies

• Participate collaboratively in community activities for networking, advocacy, and program visibility, following agency policies and procedures

• Provide training and education outreach regarding aging

• Advise co-workers on client issues/needs and coordinate integrated holistic care with them as applicable

• Collaborate with other staff members on organizational events and other duties as assigned, including periodic weekend and evening events

• Adhere to organizational policies, procedures and rules, including confidentiality and code of ethics

Competencies

• 3-5 years of experience working in social services preferably with older adults

• Excellent communication, organizational, administrative and problem-solving skills with multidisciplinary project skills

• Demonstrated flexible and efficient time management and proven ability to prioritize workload and multiple projects in a constantly changing environment.

• Outstanding networking skills and capacity to build awareness of the KCSC program and services

• Ability to professionally represent KCSC, to exercise good judgment and decision making

• Ability to respond calmly, professionally and appropriately to all on-the-job situations, including emergencies

• Commitment to engagement in diversity, equity and inclusion work; demonstrated ability and desire to relate to individuals from all ethnic, racial, religious, age, ability, sexual orientation or socioeconomic backgrounds

• Ability and desire to work as part of a team in a collaborative environment and to work independently with limited regular supervision

• Ability to maintain strict confidentiality of all clients, staff, volunteer and business-related information

• Ability to work a flexible schedule as needed and occasional evenings and weekends

• Participate in all organizational events, training meetings, and all staff meetings

• A genuine interest in working with older adults and understanding the unique needs of aging individuals

Specific Job Skills:

• Collaboration and teamwork

• Time management

• Organization

• Flexibility

• Communication

• Empathy

• Advocacy

• Conflict resolution

• Personable