CDS Corrections Specialist

 
Job Title: CDS Corrections Specialist
Department: CDS
Status: Full-Time, Non-Exempt
Hours Per Week: 40
Join our team as a CDS Corrections Specialist! You'll be responsible for making timely corrections in the Ascend database, handling phone calls, emails, and voicemails, and providing top-notch customer service. You'll also act as a backup advocate on duty when needed.
What You'll Do:

• Input time corrections electronically, over the phone, or in person.
• Stay logged into the Ascend database and corrections email.
• Return voicemail messages daily.
• Retrain on policies related to time and corrections.
• Share corrections info with CDS, Payroll, and Billing teams.
• Communicate professionally via phone, email, and in person.
• Meet correction deadlines.
• Attend meetings and trainings.
• Maintain regular attendance.

• High school diploma or GED.
• Proficiency in Microsoft Office.
• 2+ years of customer service experience.

• Bilingual in Spanish.
• Data entry experience.
• Knowledge of community services.
• Bachelor's degree in social work or related field.
• Experience with individuals who have disabilities.