Crisis Care and Access Specialist

Job Overview 

Connections to Success (CtS) is seeking a full-time Crisis Care and Access Specialist to join our dynamic team. The Crisis Care and Access Specialist will provide immediate support, intervention, and referral services to individuals experiencing a crisis or needing stabilization in order to commit to the full services of CtS. The ideal candidate will possess strong assessment skills, crisis management experience, and a commitment to helping individuals navigate through challenging situations to ensure their safety and well-being. This position will be based in our Kansas City, Kansas location though may work at other locations throughout the Kansas City metro as needed.  

Essential Functions & Responsibilities: 

• Assessment and Evaluation: Conduct assessments of individuals to determine their immediate needs, and potential risks. Develop personalized need-based plans to resolve crisis, stabilize and improve an individual’s situation. Provide appropriate referrals for addressing issues to community partners.  

• Case Management: Work with participants to create personalized need-based plans. Coordinate with healthcare providers, social services, and other community supports to ensure proper needs-based care and follow-up. 

• Support & Coaching: Offer support and coaching to individuals and their families. Empower participants with coping strategies and resources. 

• Documentation: Maintain accurate and timely records of all assessments, individualized plans, and follow-ups. Comply with all organizational policies and regulatory requirements. 

• Training and Education: Provide training and support to other staff, and outside partners on crisis intervention techniques and awareness. 

Experience & Qualifications 

• Education: Bachelor's degree in social work, Psychology, Counseling, or a related field preferred. Experience can be substituted for a bachelor’s degree. 

• Experience: Minimum of 2 years of experience in conducting assessments, crisis intervention, coaching, case management or a related field.  

• Skills: 

• Strong assessment skills. 

• Excellent verbal and written communication. 

• Ability to remain calm and professional in high-stress situations. 

• Proficiency in crisis de-escalation  

• Familiarity with local community resources and services. 

• Ability to work with people from a variety of culturally diverse backgrounds. 

• Strong servant leadership skills 

• Positive, “Can Do” attitude and sense of urgency. 

• Strong ability to take initiative. 

• Strong problem-solving abilities and resilience.  

Relationships: 

• Reports to: Project Coordinator 

• Internal Relationships:  All Staff, Volunteers, Mentors, Participants 

• External Relationships: Referring Agencies, Potential Participants, Potential Volunteers, Potential Mentors, Prospective Employers, Guest Speakers, Partner Organizations 

Additional Information: 

This position is a full-time, non-exempt position. Employee will be eligible for full benefits including health, retirement, and vacation benefits on the first of the month following hire date. We invite potential candidates with incarceration/ criminal justice system history to apply.  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.  

Application Instructions: 

Interested applicants, please submit a cover letter, and resume to Attn: Helen Hurley, Program Director hhurley@connectionstosuccess.org with position title in the subject line. 

Connections to Success is an Equal Employment Opportunity employer and seeks to recruit and retain a talented and diverse group of Employees. To this end, the Organization believes that diversity is important to the success of the Organization. Decisions regarding recruiting, hiring and promotions are made based on individual qualifications related to the position's requirements.